I Can’t Believe Apple Is This Dumb
One of my sisters is celebrating her 80th birthday soon. She and I regularly swap recommendations for TV movies and series we’ve enjoyed, but she has not signed up for any of the Apple shows I enjoy.
I thought I’d fix that for her birthday, so I sent her an emailed Apple gift certificate to cover a years worth of Apple TV+.
Nope. My sister is a bit of a technophobe. She has an Apple phone, but can’t do much with it beyond calls and texts. You need at least email setup to redeem an Apple gift card into your account so that it can be used to subscribe to Apple TV+.
Now setting up email is not hard. All you usually need to do is know your email address and your password; Apple takes care of the rest. Then you open the email, click on “Redeem”, and the gift card gets put in your account. You can then use that money to pay for almost anything Apple sells, including TV+.
But, even with the help of her son, my sister couldn’t do it. I could tell her to call Apple — they would help for free and are very patient, but she’s now cranky and frustrated. She said thanks, but no thanks.
Why doesn’t Apple make this easier? Why can’t I just tell Apple I want to pay for her TV+ subscription and give them her Apple ID? They could tell their computers to charge me. She could just fire it up and it would be working.
It’s dumb that I can’t do this. Believe it or not, there are a lot of technophobes who might like to watch Apple TV+, but are incapable of doing the necessary steps to get it working. Some of them don’t own any Apple devices, but they can watch at https://tv.apple.com. My sister and her son couldn’t figure that out either.
Did you know that Apple has a product suggestion page?
Apple strives to bring the best personal computing experience to students, educators, creative professionals, and…
Yeah. But you can’t suggest anything for TV+ there. You can make suggestions or comments about their hardware TV box, but not about the service itself. Isn’t that dumb?
Dearest Apple, there are people who just don’t get tech. They need help with things you and I see as completely obvious. Some of them would love to watch Ted Lasso and all the other wonderful shows on TV+
Stop being dumb. Make it easier for them.